Case Study:

How Using a Landscape Scheduling App Can Keep You From Pulling Your Hair Out

Scheduling can be one of the biggest challenges in running a landscape business operation. While a lot of companies use white boards and written work orders to manage their schedules, this can pose a challenge with the rapid rate at which information changes.

This is something that Steven May, human resources and purchasing manager for RSG Landscaping and Lawn Care, Inc., knows all too well. May says that prior to using landscape scheduling software and a subsequent landscape scheduling app, that the Concord, Virginia-based company relied on verbal communication and written work orders to schedule jobs. But he says that constant changes to the schedule made this methodology stressful and inefficient. We recently spoke to May to find out more about the ways in which using a landscape scheduling app has improved operations.

Scheduling Without a Landscape Scheduling App

RSG Landscaping sees success with a landscape scheduling app and software.Like a lot of landscape businesses, May says that RSG was utilizing paper work orders to dispatch crews and schedule jobs. But May says that this caused problems on more than one level. For one, those paper work orders could easily get coffee-stained and unreadable or even lost.

With written work orders, there was also no effective way to update crews if something in the schedule changed. While May says they would call or text the crew leader, getting all the information straight while out in the field and updating a paper work order with new details was far from ideal.

The paper itself was also a problem and often overwhelming at times. There was a tremendous amount of paper coming in and out of the office—and plenty of paper that should have been coming but wasn’t making it on time (or at all). Even payroll was held up by cumbersome paperwork. Crews would take excess days to file their work orders and that would drag out how long it took them to get paid.

May says that it can all be summed up as being inefficient. Without software to keep everyone on the same page, there was a lot of paper circulating and a lot of communication errors.

How Landscape Scheduling Software Improves Scheduling

Benefits from using a landscape scheduling app and landscape scheduling software.Since implementing landscape scheduling software, it probably comes as no surprise that what May says he likes the most is that he’s “no longer relying on paperwork to get the job done” May says that getting away from traditional work orders, and the trouble associated with them, has drastically improved scheduling.

“With a landscape scheduling app, we can now automatically dispatch information and the work order shows up on our crews’ phones in a matter of seconds,” May explains. “All of that is connected back to the office through the software. We’re now keeping better track of work orders without the fear of anything getting lost.”

Those electronic work orders also spell out exactly what crews should be doing, May says. It eliminates the questions and the guesswork that can be associated with paper work orders. A quick text to change an existing work order may not be communicated properly. But with information dispatched through a landscape scheduling app, it’s all there in clear language.

“Ensuring that our crews know exactly what they’re doing is an important benefit for us as we’ve got branches all over the state of Virginia, out to West Virginia,” May says. “There’s a lot of information coming out of the main office and it must be clear. Our landscape scheduling app allows us to dispatch a job from the main office and update information instantaneously when we need to. It has improved communication across the whole operation.”

There is also no longer any time delay in keeping payroll going, which crews of course appreciate, says May.

“We do not have to spend any time figuring out who hasn't turned in their work orders yet and who is holding up payroll,” he adds. “We can now just look at the computer and see who hasn’t put in their time yet and ask them to do so. It’s also a lot faster for crews to turn that in now that it’s electronic. There’s no misplaced information—it’s all right there.”

Implementing Asset and iCREWtek for All of Your Landscape Scheduling Software Needs

Benefits from using a landscape scheduling app and landscape scheduling software.In addition to the benefits that you might expect from scheduling software such as improved communication and better-tracked data, May says that having implemented Asset, which is a fully integrated system, has provided additional benefits as well. Because it’s fully integrated and each part of the system “speaks” to the next, May says it has improved operations as a whole. Instead of scheduling being isolated, it’s now integrated with everything else.

That’s a huge benefit as many landscape business scheduling software programs are just isolated to scheduling capabilities. May says that having a fully functioning system has been incredibly valuable.

“We now have a truer picture of our projects, which is something that we did not have with paper work orders,” May says. “That helps with estimating, budgeting, and ultimately with profitability.”

On the estimating side, May says that when reviewing a project he’s now able to determine whether they are meeting the budgeted hours or whether they need to re-evaluate their estimate when that project comes up for renewal. The company is also getting more accurate estimates of how much material is needed for a project, says May. It’s a lot more foolproof than having those numbers written down on a piece of paper that could be illegible or get lost.

“Our crews know exactly what they need for a job and there’s no guessing,” May says. “If the project calls for 10 yards of mulch, they’ll know exactly what to load the vehicle with as the information is clear and right in front of them. When it comes time to renew a contract, that information is handy to use again and we can remain efficient in keeping operations going forward.”

May says that using iCREWtek, which is Asset’s mobile landscape scheduling app, has also been invaluable.

“The instantaneous nature of iCREWtek has helped us keep up with constantly changing information—something that was incredibly challenging when using paper work orders,” May says. “In many cases, it’s been the difference between the changes in information being properly relayed to the crews or being lost or forgotten when trying to get that message across over a phone call in the field.”

May says that iCREWtek has also allowed the company to find “those hidden factors that you can’t find on paper.”

“For instance, we might look at a job and not be able to figure out why it’s taking them six hours instead of the four we budgeted,” May says. “The answer might be that the crews were asked to mow an additional area or that they have to stop and get a work permit from the security office every time they’re on-site. Those ‘hidden factors’ were not accounted for in the estimate and on a paper work order we might not have that information accurately recorded. But with iCREWtek we can easily incorporate that information into the file and make sure the extra time is accounted for in our future estimates. For us, iCREWtek delivers that ability and it’s making us more profitable as a result.”

There’s no question that Asset and iCREWtek have improved scheduling for RSG Landscaping, as they have for many other businesses. You can read more on how these systems are changing the way companies do business through some of our case studies or you can hear more about how RSG and Steven May value them on this video.



At the end of the day, better scheduling makes companies better overall. And with everything running more smoothly, you’ll be a lot less stressed and a lot more successful.

If you’d like to find out how landscape scheduling software can improve your business, request a free demo of Asset or call us at 800-475-0311 so we can answer your questions.

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