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How and Why Employee Surveys Can Help Landscaping Companies Become More Profitable

Posted by Nanette Seven, Vice President on Oct 15, 2018 1:54:24 PM

Do your employees enjoy coming to work every day at your landscaping company? Do they feel supported in the role they’re in? Do they have any ideas for how operations can run more efficiently?

You might think that you know the answers to these questions, or others like them, but are you just relaying what you think or are you actually confident it’s what your employees would say, too.

There’s a way to know for sure—and it comes in the form of employee surveys.

Employee surveys are important because they allow you to get candid answers from your team instead of relying on your gut feelings about what they’d said or just hearing from the most outspoken voices within your company.

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Surveying Customers: What Every Landscaping Business Needs to Know (and Do)

Posted by Nanette Seven, Vice President on Oct 9, 2018 7:00:00 AM

What if you had a way that you could get inside of your customers’ heads and know exactly what they like—and dislike—about your landscaping business? It would give you the insight you require to make smart decisions and it would help you keep your customers’ best interests at heart.

The truth is, a tool like this already exists but it is grossly underutilized by many in the landscape industry—that being, customer surveys. Surveying your customers is an opportunity to gain meaningful insights from your landscaping customers that can drive actionable steps to improve your growth, retention, and profit.

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Should We Add (or Change) Landscaping Business Management Software When Business is Booming?

Posted by Nanette Seven, Vice President on Sep 19, 2018 10:41:27 AM

How many times have you heard someone use the expression change is hard? It gets thrown around all of the time in business—admittedly for good reason. Change really is hard, the main reason for which is because it requires work.

While change is always hard to some degree, the truth is, it’s hardest when it will result in long-term benefits rather than short-term ones. It’s more difficult for business owners to make changes when the reward will not be immediate because it means muddling through some tough times first. It’s also particularly hard when business is booming and the need for change seems almost unnecessary—at least for the time being. There is an inclination to want to put off changes rather than focus on them today.

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Selling Landscape Maintenance Contracts After Design Projects: Secrets from 2 Successful Companies

Posted by Nanette Seven, Vice President on Aug 30, 2018 7:02:00 AM

A key to securing ongoing and steady revenue for your landscaping company is developing an easy transition from design/build jobs into maintenance contracts. If you’re not converting the vast majority of your design/build contracts into landscape maintenance agreements, then you’re missing an incredibly valuable opportunity to boost your profitability and line up ongoing sales.

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Managing Underperforming Employees at Your Landscaping Company

Posted by Nanette Seven, Vice President on Aug 15, 2018 8:51:06 AM

Do you feel as though your underperforming employees are dragging your landscape company down? If you do, you’re not alone. A survey performed by a leading staffing agency found that underperforming employees are a major concern in businesses across the country.

In the survey, respondents reported the managers at their companies spent an average of 17 percent of their time on underperforming employees. That’s nearly one day out of every week.

The problem is, managing underperforming employees is not only time consuming, it can also lead to a decline in morale among other employees. They may feel neglected or may even be influenced by the negative attitude of one or more of your underperformers.

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Timekeeping Tips for Landscapers: How to Structure and Track Attendance

Posted by Nanette Seven, Vice President on Jul 24, 2018 2:17:31 PM

You rely on your people to get the job done and to keep your landscaping business profitable as a result. But in order to do that, they need to actually show up!

Unfortunately, employee absenteeism is a real problem and the landscape industry is certainly not immune to it. How many times have you had no-shows that have left you in a total bind for work that day?

But it’s not just failing to show up, it’s also punctuality. It might not sound like a big deal that an employee occasionally shows up 5 or 10 minutes late. After all, you understand that traffic sucks. But what if it’s happening a lot more often than you realize? That lost time is costing you real dollars and could actually be a potentially detrimental problem. Particularly if it starts to impact other employees and make them late getting out of the yard each morning.

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8 Worst Field Mistakes that Will Kill Your Landscaping Profit Margin

Posted by Nanette Seven, Vice President on Jul 18, 2018 11:10:36 AM

What your crew members are doing (and how efficient they’re being) can make all the difference in terms of how profitable your landscaping business is. Unfortunately, field workers often make blunders that can have a negative impact on profit.

If you’re worried that your crews are experiencing problems—maybe even some you’re not aware of—then you’d probably like to know what they are and how you can avoid them. So often these errors turn out to be happening right under a business owner’s nose and he or she had no idea.

Here are 8 of the worst field mistakes that you should be on the lookout for:

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How to Hold Great One-on-One Meetings at Your Landscape Company

Posted by Nanette Seven, Vice President on Jun 26, 2018 10:42:39 AM

One-on-one meetings are a critical form of communication within your landscape company. And it’s no secret that open and ongoing communication is one of the keys to successful management. Even so, it is safe to say that one-on-one meetings are drastically underutilized within the landscape industry.

Jim Cali, executive coach, consultant, speaker, and peer group facilitator with McFarlin Stanford, a management consulting firm based in Dallas, says that he is a big believer in one-on-ones mostly because “they work.”

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How Creating an Upside Down Organization Makes Your Landscaping Company Come Out on Top

Posted by Nanette Seven, Vice President on May 22, 2018 7:00:00 AM

The landscape industry is unique in the fact that its lowest paid employees have some of the greatest power in their respective companies. While they’re certainly not the ones making major business decisions, their actions can have a big impact on the overall success—or failure—of the business.  

Why?

Because laborers are the ones on the front line. In fact, they probably have more interaction with your customers than anyone else in your company. And that’s a big deal.

Put simply: The people at the bottom of your organizational chart are the ones that should be the best at representing your company. Regardless of your marketing efforts, your branding, and any other efforts you make to present a certain “image” of your company to the public, if you have crews that are dressed sloppy, are careless when they work, have poor interactions with your clients, and cause other issues, it’s going to negatively impact your business image.

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